Recruiting for a Full Time Case Manager / Advisor
Job No:
JBC1074610
Location:
Bundaberg
Recruiting for a Full Time Case Manager / Advisor
We are currently looking for a full-time Case Manager/Advisor to join our Sunshine Coast team Monday to Friday, 8.30am – 4.30pm. Join a growing national network where you can make a difference and practice your values in a positive, friendly and flexible work environment, working in Home Care community.
The Case Manager/Advisor performs an integral role in assisting in individualised services being delivered to our customers in their homes, ensuring our customer can remain living their optimal lives, safely at home for as long as possible.
About us:
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.
Our friendly, compassionate and experienced team makes this possible.
Duties and responsibilities may include:
- Working with or under the guidance of medical practitioners and Allied Health professionals
- Ensuring care plans are monitored and reviewed on a regular and ongoing basis and in response to changes in customer needs
- Ensuring services are delivered are in line with the person centred and consumer directed principles
- Monitoring and communicating on the customer’s wellbeing and reporting on progress of customers
- Working with customers to help them participate in the daily activities they want to do, including hobbies, their interests, to moving about their home easily
- Ensuring that all services are provided in a caring and respectful way in accordance with Just Better Care’s policy and procedures, legislative requirements and program specific guidelines
- Assist in customer service schedules including service planning, confirmation and short notice placements or cancellations
- Liaison with Aged Care Assessment Team (ACAT), My Aged Care (MAC) Portal and other regulatory bodies
- Assist customers to access other alternative services where the services are no longer meeting their needs
- Undertake administrative duties including data entry, processing invoices, following up client enquiries, ensuring date noting of all interactions ensuring compliance etc.
- Ensuring evidence is gathered and uploaded including quotes, confirmation of delivery of services etc.
- Liaise with relevant community based agencies and service providers to ensure an integrated and cohesive approach to service delivery and to ensure standards are met in accordance with program objectives
- Work with customers with their budgets and monitor customers’ budgets in accordance with program guidelines.
- Community Engagement:- engagement with key community stakeholders, promoting Just Better Care
- Identify and participate in personal professional development.
- Ensure compliance with all Just Better Care policies and procedures, statutory and contractual requirements in relation to management of service delivery
- Communication with key stakeholders, internally and externally.
- Apply and uphold principles of equity and anti-discrimination in the workplace and adhere to organisational and legislative Health, Safety and Environment requirements
- Conducting skills assessments of Community Support Professionals performing complex care services as required
- Demonstrating a commitment to best practice and evidence of continued professional development
- Participating in staff meetings and attending training opportunities when required
- Any other duties as required to meet the ongoing needs of the organisation
What you will need:
- Strong administrative, time management and organisational skills
- Strong communication skills
- Current CPR / First Aid Certificate
- Current and satisfactory Criminal Record Check
- Current and satisfactory Federal Police Check, NDIS Workers Screening Card & Blue Card
- Current Australian Driver’s Licence
- Reliable, registered and insured vehicle (comprehensive insurance is preferred)
Desirable:
- Previous experience in the community care or health/aged care sector
- Understanding of Occupational Therapy Guidelines
- Understanding of Community Nursing guidelines or previous community nursing experience
- Cert IV in Workplace Training & Assessment
- Cert III in Individual Support
Next steps:
If you would like to join our growing team and become part of our friendly, professional network please Apply today.
Just Better Care recognises the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in its workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.
What We Offer
Flexible work hours
Work the hours that suit you, so you can easily juggle life's other commitments.
Work close to home
Work local, and assist people in and around your own community.
Training
Grow your knowledge and skills with our training programs and online Learning Management System.
Employee Assistance Program
If you ever need additional counselling or support, we're always here to help.
Weekly Pay
Stay on top of your cash flow and your everyday expenses with weekly pay.
Recognition Programs
We have local and national program in place to reward and recognise our team members.
